IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of an AlkalineVeganLounge e-gift card. AlkalineVeganLounge does not issue store credit for the original shipping charges.
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we will email you an address to return the item(s) to. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take the appropriate action.
Exceptions (Non-returnable items)
The following types of items cannot be returned or exchanged:
- Custom products (such as special orders and/or personalized items);
- Intimate items (such as bras, underwear and/or bathing suits);
- Digital products (such as digital eBooks, digital copy prints and stickers);
- Sale items; and
- Gift cards.
We do not issue refunds for buyer’s remorse. We do not issue refunds for a wrong size, we offer exchanges only.
Please contact us if you have questions or concerns about your specific item.
Exchanges are permitted to obtain a different size of the same item or for another item of the same value. Items may not be exchanged for items of greater or lesser value.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be made for store credit only via AlkalineVeganLounge e-gift card, to be applied to another purchase at AlkalineVeganLounge.com